Privacy Policy & User Agreement

Your Privacy

Make-A-Wish® Foundation International and Make-A-Wish® Malaysia have created this statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: and This website is linked directly to Make-A-Wish® Foundation International’s website. Please note that any information which you key in on this website may be transferred to and stored in Make-A-Wish® Foundation International’s server located outside of Malaysia and you consent to such transfer and storage of your information outside of Malaysia.


Your IP Address and Cookies

For each visitor to our website, our web server automatically recognises only the visitor’s IP address (e-mail addresses are not automatically recognised by our server). We use your IP address to help diagnose problems with our server and to administer our website. Your IP address is used to gather broad demographic information and is then discarded. Occasionally, we may use cookies to improve content and provide easier access. This technology lets us review which parts of the site are popular and which are not, allowing us to offer future improvements to the site; however, cookies that we generate contain no identifiable information about you, any children that may visit this site, or your computer.


Personal Contact Information

When you are making a donation, expressing an interest in referring a wish child, or subscribing to our online newsletter, we ask you for personal contact information, including your name, mailing address, phone number, and e-mail address (“Information”). We will use this information to provide you with information or resources you have requested, such as information about Make-A-Wish® Foundation International and Make-A-Wish® Malaysia, a receipt, or a financial report, or we will use your information to contact you to clarify or verify other information, such as a donation you made, or a wish child that you have referred.

We will not add your name and information to any mailing lists without your prior knowledge or express permission. We will always ask or inform you before adding you to a mailing list. If we do not, you will not be added. If you have agreed to be added to one of our mailing lists, such as our e-mail newsletter list or regular mailing list, then you may receive further information from us on how you can support the organisation’s mission.

Your information is not shared with any organisation outside of Make-A-Wish® Foundation International and/or Make-A-Wish® Malaysia. We have contracts to protect your privacy with all of our agents. In some cases, when you wish to refer a child, make a donation to your country’s affiliate, or ask for country-specific information, your information may be passed on to your country’s affiliate. Your country’s affiliate will not add you to their mailing lists unless you have expressly asked to be added.


Access to Your Information

You may access the information you have provided to us, except where compliance with a request to such access is refused under the law, including where the burden or expense of providing access to or correcting the personal data is disproportionate to the risks to your privacy, or where rights of others may be violated.


Choices You Have in Relation to Your Information

Provision of your information is voluntary and you may always choose not to provide your information, but that may prevent you from being able to make a donation or subscribe to our online newsletter.


Other Contact Information We Collect and What We Do With It

In some instances, we ask for contact information for people other than yourself – for example, e-mail addresses of friends to whom you wish to send a copy of one of our pages or the mailing address of someone you wish to have us notify of a donation you have made. Such contact information is not added to any mailing list nor is the information shared with any other organisation.


Information from Forms

Our site’s forms require users to give us contact information (like their name, phone number, and e-mail address). We use customer contact information from these forms to send users information about Make-A-Wish® Foundation International and/or Make-A-Wish® Malaysia. Users may opt out of receiving future communications, or contact us with their concerns about our privacy policy; see the section below. The provisions of this privacy policy will apply to any such information from these forms.


Links to Other Sites

This site contains links to other sites. Make-A-Wish® Foundation International and/or Make-A-Wish® Malaysia are not responsible for the privacy practices or the content of such websites.


Our Partners

Our Web site is hosted by SAFEHOUSE by i-Tech Network Solutions Sdn Bhd. No information gathered from users is shared with any third parties.

In the case of online donations, on our behalf, CharityWeb provides and manages secure servers to host the transactions and gather pertinent donation information from users. This information is passed directly to the Make-A-Wish® Foundation and its financial institutions, and is not used by CharityWeb.

Occasionally, Make-A-Wish® Foundation International and/or Make-A-Wish® Malaysia offers links to third-party vendors that offer Make-A-Wish® Foundation merchandise online, via the Web. Make-A-Wish® Foundation International and Make-A-Wish® Malaysia do not control websites maintained by such third-parties. For information on their site policies, including privacy and the way they share information, you must visit their webites. In general, contact information returned to us by such third parties is treated as if it had been gathered by us and is given the same consideration.



This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Specifically, secure servers are used to gather financial information, and encrypted channels are used to transfer this information.



With respect to children, Make-A-Wish® Foundation International and Make-A-Wish® Malaysia do not collect personally identifiable offline contact information without prior parental consent, nor do we distribute to third parties any personally identifiable information without prior parental consent. We do not give the ability to publicly post or otherwise distribute personally identifiable contact information on our website.


Opting Out

Our site provides users the opportunity to opt out of receiving communications from us and our partners at the point where we request information about the visitor. If you receive communications from us and wish not to, this site gives users the following options for removing their information from our database to not receive future communications. Please provide your exact name and address when communicating with us.


Contact Information, Access, and Inquiries

We are committed to being accessible and addressing your inquiries, comments, concerns, requests, and questions. You may reach us via email, telephone or mail if you have any inquiries or requests for access relating to personal information, or our privacy policy on the treatment of personal information, requests, comments, or concerns.


Mailing Address:
Make-A-Wish Malaysia
G116, Bangsar Shopping Centre
285 Jalan Maarof
59000 Kuala Lumpur

Telephone number: +603-2011 3300
Email address: